Customer Support Specialist

Description:

As a Customer Support Specialist, you will be our customer's first point of contact. Your primary responsibility is to ensure our customers have a seamless and satisfying experience with our brand. You will handle customer inquiries, resolve complaints, and provide detailed product information.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and social media promptly and professionally.
• Provide detailed product information and recommendations based on customer needs.
• Resolve customer complaints efficiently and ensure customer satisfaction.
• Process orders, returns, and exchanges promptly.
• Maintain accurate customer records and document all interactions.
• Collaborate with the sales and marketing teams to address customer feedback and improve service quality.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements:

• Previous experience in customer support or a related field.
• Excellent communication skills in English and Urdu, both written and verbal.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency in using customer support software and MS Office.
• A passion for men's ethnic wear and a good sense of fashion is a plus.