Customer Support Representative

Description:

Logix Solutions is hiring a Customer Support Representative to assist customers in troubleshooting and resolving technical issues related to solar inverters and lithium batteries. The ideal candidate will have a strong technical background and excellent problem-solving skills to ensure effective customer support over the phone.

Key Responsibilities:

• Assist end customers over the phone with troubleshooting and resolving technical issues related to single-phase solar inverters and lithium batteries.
• Provide clear guidance and step-by-step support to ensure customer inquiries are resolved efficiently.
• Redirect customers to the nearest service center when necessary.
• Utilize technical knowledge to diagnose and address common inverter and battery issues.

Key Requirements:

• Bachelor’s Degree in Electronics or Electrical Engineering.
• Strong technical understanding of solar inverters, batteries, and electronic systems.
• Prior experience in the solar energy industry is a plus.
• Excellent problem-solving and communication skills.

Why Join?

• Competitive salary package
• Great benefits as per company policy
• Opportunity to grow in the renewable energy and electronics industry