Customer Support Representative

Description:

• Analyzing the problems and providing the solutions
• Preparing analytical reports for clients using excel or MS Office
• Providing support to clients by effective communication (Email using Outlook, MS teams etc.)
• Maintaining accuracy and speed for the data record assignments
• Effective communication / Interacting with clients and internal team
• Discussing complicated matters with the Manager and team leaders effectively to settle and understand the important issues
• Making strategies and ensuring forminimizingthe number of mistakes or errors, being observed and monitored on daily basis
• Providing effective client service such as handling complicated queries, issues, complaints, and questions within established timeframes
• Managing & completing work on daily basis
• Covering backup support of other team members in order to meet daily targets and client satisfaction
• Setting the effective goals aiming for better quality services, high speed and efficiency
• Ensuring better collaboration, motivating and inspiring the team
• Ensuringto learn quickly and participate in continues learning programs and passion to learn new things
   

Skills Required:
 

• Candidates should have good English communication skills (written and spoken)
• Should be good using Microsoft Office (Word, Excel and Outlook)
• Effectively handle the emails & tickets assigned to you for data entry; maintain both quality and speed for the data entry assignments
• Candidate should be responsible and dependable
• Stay in constant communication with the team lead and other team members to effectively coordinate the work effort
• Candidates should have good Analytical skills
• Candidates with long term commitment to stay with ourcompany are required
• Candidates currently under study are not eligible for this job
   

Education/ Qualifications:
 

• Minimum Bachelor’s degree completed in any field including business, Commerce, Mass Communication) Fresh candidates are preferred to apply for the job
   

Experience:
 

• Fresher Preferred. Experience (but not more than 03years) in any job function but experience in the BPO industry will be preferred