Customer Support Executives

Description:

We are hiring Customer Support Executives to provide exceptional service to e-commerce customers across live chat, email, and other digital channels. You will follow established SOPs, resolve issues efficiently, and contribute to customer satisfaction and retention.

• Key Responsibilities
  • Respond to customer inquiries via live chat and email with professionalism and empathy
  • Troubleshoot order, billing, and product-related issues using internal tools and SOPs
  • Meet performance KPIs, including response time, quality scores, and CSAT
  • Document customer interactions and escalate cases when necessary
  • Recommend improvements to processes and customer experience
  Requirements
  • Fluent English (spoken and written) with minimal to no errors
  • Experience in Customer Service is mandatory
  • E-commerce and Shopify experience is a must
  • Ability to work the EST time zone
  • Strong problem-solving mindset, attention to detail, and reliability