Customer Support Executive

Description:

🚨 𝗪𝗲’𝗿𝗲 𝗛𝗶𝗿𝗶𝗻𝗴 | 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 – 𝗨𝗦-𝗕𝗮𝘀𝗲𝗱 𝗖𝗼𝗺𝗽𝗮𝗻𝘆

📍 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Shaheed-e-Millat, Karachi
🗓️ 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗗𝗮𝘆𝘀: Monday – Friday
⏰ 𝗧𝗶𝗺𝗶𝗻𝗴𝘀: 06:00 PM – 03:00 AM
👩 𝗙𝗲𝗺𝗮𝗹𝗲 𝗖𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲𝘀 𝗣𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱
🚗 𝗗𝗿𝗼𝗽-𝗼𝗳𝗳: Company-provided

𝗦𝗰𝗮𝗹𝗲𝘂𝗽 𝗖𝗼𝗻𝗻𝗲𝗰𝘁 𝗶𝘀 𝗵𝗶𝗿𝗶𝗻𝗴 a 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 to provide professional customer support for a US-based company.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
• 1–2 years of relevant customer support experience is 𝗺𝗮𝗻𝗱𝗮𝘁𝗼𝗿𝘆
• Experience dealing with 𝗨𝗦-𝗯𝗮𝘀𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 will be preferred
• Fluent English communication skills, both verbal and written
• Strong customer handling and problem-solving skills
• Professional attitude and good interpersonal skills
• Comfortable working evening/night shifts

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Handle customer inquiries and provide professional support
• Communicate effectively with US-based customers
• Resolve customer concerns and ensure a positive customer experience
• Maintain accurate records of customer interactions
• Coordinate with internal teams when required