Customer Support Executive

Description:

PlanlabSolutions is looking for a dedicated and experienced Customer Support Representative to handle international clients across multiple communication channels. This is a non-sales role focused purely on delivering high-quality customer service and support.

Job Title: Customer Support Executive

Organization: PlanlabSolutions

Location: Model Town Link Road, Lahore

Shift: Evening Shift/Night Shift/Morning Shift (9-hour Shift)

Compensation: Market-competitive salary based on relevant experience and interview up to 55000

Qualification and Experience:

• Proficient in spoken and written English.
• Experience in Zendesk, Gorgias, and Kustomer-type CRM.
• Minimum 2 years of experience in a customer support role or supervision.
• Availability for night shifts.

Responsibilities:

• Manage Email Queries, Live Chat and Calls with international clients
• Proficiency in computer operations and using MS Office and Excel.
• No sales, targets, or commission-based work.