Customer Support Agent

Description:

We are looking for a proactive and detail-oriented individual to manage nationwide e-commerce operations, customer communication, and logistics coordination. This role is ideal for someone who thrives in a fast-paced environment and can handle customer interactions professionally.

Key Responsibilities

• Manage and process orders via Shopify
• Verify orders through customer calls
• Handle customer queries via calls, WhatsApp, and email
• Coordinate with courier partners for dispatch & delivery
• Track shipments and resolve delivery issues
• Maintain Excel reports (orders, returns, deliveries)

Requirements

• Basic to intermediate knowledge of Shopify
• Strong skills in Microsoft Excel
• Good communication skills (Urdu & English)
• Experience in customer support or call handling
• Ability to manage multiple communication channels