Description:
We operate in the digital services space, and we are looking for dedicated and detail-oriented candidate to join our remote Customer Service team. You will be the first point of contact for users via LiveChat, helping them with account-related inquiries, promotions, and troubleshooting. This role requires the ability to communicate and write clearly in English and the ability to work in a fast-paced digital environment.
Responsibilities:
- Respond to customer inquiries promptly and accurately through chat platforms
- Handle complaints professionally, escalate unresolved issues, and ensure proper documentation
- Provide accurate information regarding ongoing promotions, benefits, and platform procedures
- Monitor, follow up, and ensure resolution of customer requests
- Use backend and frontend systems to assist customers
- Communicate system-related issues to the team lead quickly
- Collaborate internally with relevant departments such as finance or tech support
- Adhere to customer service policies and data protection standards
- Prioritize multiple chats and manage time effectively during high-volume periods
- Participate in ongoing training and development to improve service quality
Requirements:
- Able to communicate and write in English
- Able to work 12-hour shifts, 6 days a week (including weekends or holidays if scheduled)
- Rotational schedule with compensations for weekends/holidays
- Experience in customer service or support roles preferred
- Experience in digital platforms such as e-commerce, fintech, digital game,... is a plus
- Ability to handle multiple chats simultaneously in a fast-paced environment
- Must have own laptop or desktop with a stable internet connection