Customer Success Specialist

Description:

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value through upsell and Cold Calling.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and product development.

Qualifications and Skills:

• 3-4 years proven experience in customer success and sales (Cold Calling)
• Excellent English Communications Skills.
• Highly organized and able to multitask. Self-driven and proactive nature.
• Excellent communication and interpersonal skills. Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes. Experience in document creation.
• Patient and active listener. Passion for sales Experience
• Utilizing CRM systems, and Microsoft office.
• 2+years of successful revenue-based sales experience.
• Working understanding of data protection technologies.