Customer Success Specialist

Description:

Quality Resource Private Limited a Multinational Digital Marketing Company enables organizations of all sizes to manage their Digital Marketing needs through SEO, Landing pages, Reviews and Reputation Management, PPC, Website Optimization, Social Media, Web and Mobile Apps development.

We’re currently looking for Customer Success Specialist (Night Shift) in our Lahore office. This is a pure prospecting role, Managing Outbound calling, Customer Retention, Customer Activation and Upselling to the prospective clients. Successful candidates must be Social, Analytical, possess an aptitude for learning and using new software and be able to communicate clearly and effectively. The ideal Customer Success Specialist should engage with customers, maximize value, and create strategies to grow our customer base.

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value through upsell and Cold Calling.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and product development.

Qualifications and Skills:

• 3-4 years proven experience in customer success and sales (Cold Calling)
• Excellent English Communications Skills.
• Highly organized and able to multitask. Self-driven and proactive nature.
• Excellent communication and interpersonal skills. Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes. Experience in document creation.
• Patient and active listener. Passion for sales
• Experience utilizing CRM systems, and Microsoft office.
• 2+years of successful revenue-based sales experience.
• Working understanding of data protection technologies.