Customer Success Manager

Description:

We are seeking a CSM Project Manager (Logistics SaaS) to lead and deliver projects that directly impact our existing and onboarded customers. This role sits at the intersection of Customer Success, Customer Service, Operations, Product, and Engineering, ensuring seamless execution of initiatives that improve customer experience, retention, and operational efficiency.

The ideal candidate has strong experience managing projects in a SaaS environment, particularly those supporting customer-facing teams, process improvements, and system enhancements. A solid understanding of logistics or supply chain operations is highly preferred, along with the ability to translate customer and operational needs into clear, actionable project requirements.

You will be responsible for managing scope, timelines, dependencies, and risks while driving alignment across stakeholders. This role requires excellent communication skills, a customer-first mindset, and hands-on experience with modern project management tools and Agile or hybrid methodologies.

Experience
 

• 3+ years of experience in a Project Manager or similar role
• Experience supporting Customer Service, Customer Success, or Account Management teams in a SaaS environment
• Experience managing projects impacting existing/onboarded customers, including process improvements and system enhancements
• Experience working cross-functionally with Customer Service, Operations, Product, and Engineering teams