Customer Success Associate

Description:

We're looking for a proactive, client-focused Customer Success Associate for one of our fast-growing clients building strong client relationships, driving satisfaction, and spotting growth opportunities.

Key Responsibilities:

1. Build long-term relationships with clients/sponsors, understanding their business, marketing, and performance goals

2. Serve as the key liaison across clients, sponsors, sales, editorial, design, and internal teams

3. Analyze performance data to deliver strategic, data-driven recommendations

4. Identify opportunities to optimize campaigns, creative assets, and account performance

5. Collaborate with editorial/design to ensure sponsored content meets brand and sponsor standards

6. Partner with sales on renewals, upselling, and account growth

7. Relay client/sponsor feedback to improve content, services, and strategy

8. Stay current on industry trends and competitive activity

9. Resolve client/sponsor concerns while maintaining high satisfaction

10. Maintain accurate account records, timelines, and communications

11. Show strong accountability, responsiveness, and time management in a remote setting

12. Work independently and collaboratively toward retention and growth goals

Requirements:

1. 1+ years in account management, client servicing, marketing, sales, or related field

2. Excellent communication and conflict-resolution skills with multiple stakeholders

3. Strong attention to detail and time management

4. Experience with marketing clients, startups, or tech companies

5. Genuine interest in AI education and its impact on readers' lives/careers

6. Ambitious, resourceful, driven, with a strong work ethic

7. Minimum CGPA of 3.3+

8. Media/advertising experience a plus, not required