Customer Solutions Intern

Description:

Responsibilities
 

• Assist in copying and migrating existing documents and workflows into Salesforce templates for Project KB articles.
• Help organize scattered information, resources, and processes into a structured format within Salesforce.
• Support the development of standardized templates to streamline future documentation and workflow processes.
• Work closely with team members to gather necessary information and ensure accurate representation of existing workflows.
• Review and ensure the accuracy and completeness of migrated documents and workflows.
• Provide feedback on the usability of the new templates and suggest improvements based on their experience.
• Assist in training sessions for team members on how to use the new Salesforce templates effectively.
   

Required Qualification
 

• Bachelors or Masters in Geophysics, Geology, Petroleum Engineering, Business Administration, Information Technology, or a related field.
• Fresh graduate or candidates with upto 6 months of experience.
• Familiarity with Salesforce or similar CRM systems is a plus, basic understanding of document management and workflow processes.
• Strong attention to detail to ensure accuracy in document migration and template creation.
• Excellent organizational skills to manage multiple tasks and prioritize effectively.
• Good verbal and written communication skills to collaborate with team members and gather necessary information.
• Ability to learn quickly and adapt to new tools and processes.
• A collaborative mindset with a willingness to work in a team-oriented environment.
• Basic analytical skills to identify issues and suggest improvements in workflows and processes.