Customer Service Specialist Spanish

Description:

MMS is dedicated to providing exceptional service to our diverse customer base. We value communication and collaboration, and we're looking for a passionate Customer Support Specialist to join our team.

Key Responsibilities:

• Provide excellent customer support in both Spanish and English via phone, email, and chat.
• Assist customers with inquiries, complaints, and product information while ensuring a high level of satisfaction.
• Accurately document customer interactions and feedback in our system.
• Collaborate with team members to resolve issues and improve processes.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Qualifications:

• Fluency in both Spanish and English (written and spoken).
• Previous experience in customer service or a related field is preferred.
• Strong communication skills and the ability to empathize with customers.
• Problem-solving skills and a proactive attitude.
• Ability to work in a fast-paced environment and manage multiple tasks.
• A /O Level or equivalent is required