Customer Service Specialist

Description:

We are seeking a proactive and customer-focused "𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭" to join our fast-growing #ecommerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.

📝𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

• Respond to customer inquiries via email, live chat, and phone calls in a timely and professional manner.
• Resolve customer issues efficiently while maintaining a positive and empathetic approach.
• Monitor customer feedback and suggest improvements to products, services, or processes.
• Handle back-office tasks efficiently.
• Collaborate with cross-functional teams to improve processes and enhance customer satisfaction.
• Uphold company policies while consistently delivering a customer-first experience.

• 🎓𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:
• Education: A-Levels or Bachelor’s degree in relevant discipline.
• Experience: 2–3 years of experience in customer service (preferably in e-commerce)
• Excellent communication and interpersonal skills
• Strong problem-solving, decision-making, and multitasking skills.
• Ability to handle high-pressure situations with professionalism and patience.
• Familiarity with CRM tools, ticketing systems, or customer service software is a plus.