Customer Service Representative

Description:

Company: Core Edge Solutions
Position: Customer Service Representative (CSR)
Location: Gulberg, Lahore — On-site
Shift: 8:00 PM – 6:00 AM
Working Days: Monday–Saturday

Core Edge Solutions is looking for confident, motivated, and communication-focused individuals to join its team as Customer Service Representatives.
Important: This is a calling-based role. It is not a chat support or email support position. Candidates must be comfortable communicating with customers over the phone.

Key Responsibilities:
Handle customer interactions professionally over the phone
Make and receive customer calls as required
Understand customer needs and provide appropriate solutions
Handle customer queries, concerns, and objections effectively
Maintain professional communication throughout calls
Follow up with customers when required
Achieve assigned targets and performance goals

Requirements:
Strong English communication and fluency
Excellent verbal and interpersonal skills
Confident and professional communication style
Comfortable with phone-based communication and outbound calling
Ability to handle rejection and customer objections
Previous CSR, BPO, call center, or international calling experience is preferred
Target-oriented and motivated attitude