Customer Service Representative

Description:

🚀 We're Hiring – Customer Service Representative.

📢 Glee Gather is looking for a proactive and professional Customer Service Representative to join our growing team!

📍 Location: Block 2, PECHS, Karachi
🕒 Employment Type: Full-Time (Monday–Saturday)

As the first point of contact for schools and educational institutions, you will play a key role in building strong relationships, supporting onboarding activities, and ensuring an exceptional customer experience.

💼 Key Responsibilities

🔹 Reach out to schools via phone, email, and social media to introduce our programs
🔹 Respond promptly to inquiries and follow up on leads
🔹 Schedule meetings, demos, and onboarding sessions with school representatives
🔹 Maintain accurate customer records and communication logs
🔹 Coordinate with internal teams for seamless program execution
🔹 Build and nurture long-term relationships with partner schools
🔹 Gather and share customer feedback to enhance our services and offerings

🎯 Requirements

✅ Excellent verbal and written communication skills in English and Urdu
✅ Strong multitasking, prioritization, and time management abilities
✅ Proficiency in Google Sheets and MS Office (training will be provided)
✅ Previous experience in customer service or client relations is an advantage
✅ Passion for education, technology, or working with schools is highly desirable

🎓 Preferred Qualifications

✔ Bachelor’s degree or relevant diploma
✔ 1+ year of experience in a customer-facing role
✔ Knowledge or interest in STEM/Robotics education is a plus