Customer Service Representative

Description:

We are looking for a skilled and experienced CSR – Last Mile Operations Specialist to support and optimize delivery operations for our US-based clients. The ideal candidate will possess hands-on experience in logistics operations, strong coordination skills, and excellent English communication.

Key Responsibilities & Requirements:

• 1–3 years of experience in US logistics or last mile operations
• Coordinate with drivers to manage pickup and delivery schedules efficiently
• Resolve delivery-related issues, delays, and escalations promptly
• Ensure effective route planning and load distribution
• Manage and support the onboarding of 1099 delivery drivers as requiredHigh school diploma or equivalent required; a bachelor's degree is preferred