Customer Service Representative

Description:

We are looking for an experienced International Customer Support Agent with a natural or near-native British accent to handle high-volume inbound and outbound calls for global clients. The ideal candidate will have a strong background in customer communication, experience working with British customers.

Key Responsibilities

• Handle multiple inbound and outbound international calls efficiently and professionally.
• Communicate clearly and confidently with customers, especially UK-based clients.
• Understand customer needs, provide accurate information, and ensure customer satisfaction.
• Collaborate with internal teams to resolve customer issues and improve service quality.
• Meet performance metrics related to call handling and service quality.

Required Qualifications

• Minimum 3 years of experience in call support or customer service, in an international setting.
• Prior experience working with British clients is mandatory.
• Ability to handle high call volumes with professionalism and composure.
• Excellent communication, persuasion, and problem-solving skills.
• Strong command of English with a British or near-native British accent.
• Familiarity with CRM tools and call-handling software.