Description:
We are looking for a Customer Service Representative for our client position at the Karachi office.
Your main role is to ensure smooth, efficient, and accurate business support both externally to distributors and direct end-user customers with administrative, logistic, and commercial issues, as well as internally to the other departments and Sales Units.
What You’ll Be Doing:
- Effectively communicating with Customers/Partners as well as internal stakeholders (Sales team, Supply Chain, etc)
- Handling quotations and managing Order handling process from booking to goods delivery
- Monitoring payment collection process fulfilment
- Helping customers with different inquiries, issues, and requests — always aiming for a great experience
- Managing Post Sales activities (claims, returns, etc) with a solution-focused approach
- Spotting patterns in customer feedback or internal processes and sharing ideas for improvement
- Working closely with your teammates and other departments to share the best practices and knowledge or to resolve issues quickly
What We’re Looking For:
- Bachelor degree (minimum)
- Strong verbal and written English communication skills
- Computer skills (email, MS Office, CRM and SAP tools is advantage)
- A natural problem-solver with a positive, can-do attitude
- Ability to multitask and stay organized in a fast-moving environment
- Team player who enjoys collaborating and supporting others
- Attention to detail and a sense of responsibility
- Always ready to go the extra mile — not just for our customers, but for each other too