Customer Service Representative

Description:

Core Edge Solutions is expanding its U.S. customer operations division. We are seeking motivated Customer Service Representatives with strong English communication skills to manage customer support and up-sales responsibilities for our U.S. Tire & Rims campaign.

This position involves handling inbound calls, outbound follow-ups, advising customers, and promoting services where relevant.

Key Responsibilities

• Answer inbound calls and manage outbound follow-up calls
• Communicate product and service details clearly and professionally
• Good American Accent Required
• Manage customer queries and provide accurate information
• Document interactions and maintain CRM records
• Identify up-sale opportunities and close eligible leads
• Achieve quality, productivity, and performance targets

Candidate Profile

• Minimum 1+ years of customer service or call-center experience
• Excellent English speaking & writing skills
• Professional, confident, and customer-focused attitude
• Ability to manage high-volume calls efficiently
• Strong listening, problem-solving, and communication skills
• Comfortable working night shift