Customer Service Representative

Description:

Tribe Consulting (Pvt) Limited has grown into one of the largest service providers in the field of Business Process Outsourcing (BPO) and Business Process Management (BPM) in Pakistan. Our exceptional customer satisfaction record and operational platforms has helped us transition into one of the fastest-growing providers in the retail, healthcare, telecommunications, and public sectors.

Tribe Consulting is on the lookout for talented individuals to join our growing team! If you have excellent communication skills and are comfortable working night shifts, this is a great opportunity to be part of a dynamic and fast-paced BPO environment.

What We’re Looking For:

• Strong verbal and written English communication with good accent/pronunciation
• A customer-focused mindset
• Punctuality and professionalism
• Ability to thrive in a fast-paced, night-shift setting

Key Responsibilities:

• Handle inbound calls to assist customers with queries, complaints and service requests
• Provide accurate product/service information and ensure a high level of customer satisfaction
• Maintain updated records in CRM systems and document all customer interactions
• Meet assigned performance targets (quality, call handling time, customer satisfaction etc.)
• Follow call handling scripts and company SOPs while maintaining a professional tone
• Adhere to data protection and confidentiality guidelines