Customer Service Representative

Description:

A professional organization based in Iqbal Town, Lahore is seeking a Customer Service Representative (CSR) for full-time engagement. This role involves making outbound calls to potential clients, collecting basic information, and scheduling appointments. Notably, the position does not involve any selling or upselling, making it ideal for those comfortable with client-facing communication but not sales pressure.

This opportunity is ideal for candidates who are fluent in English and are comfortable working on a rotational shift schedule aligned with U.S. time zones. Strong communication skills, professionalism, and a customer-friendly approach are essential.

Key Responsibilities:

• Make outbound calls to potential clients in a professional manner

• Follow structured scripts to collect key information

• Book appointments efficiently and accurately

• Enter and maintain client data in the CRM system

• Ensure a courteous and professional tone is maintained at all times

Eligibility Criteria:

• Fluent in English (spoken & written) with at least 7/10 proficiency

• Prior experience in telemarketing or appointment setting will be a plus

• Must be comfortable working in rotational shifts based on U.S. time zones

• Must be punctual, reliable, and professional in client interactions

Shift & Schedule:

• Working Days: Monday to Friday

• Shifts: Rotational, 8-hour shifts aligned with U.S. business hours