Customer Service Representative

Description:

Join our dynamic team and help students achieve their dreams of studying abroad. We are looking for motivated individuals with the following qualifications:

Requirements:
Excellent Communication Skills:

• Proficiency in English, both written and verbal.
• Strong interpersonal skills to effectively communicate with students and team members.

Proficiency in Microsoft Office:

• Advanced skills in Microsoft Excel, Word, and PowerPoint.
• Ability to create and manage documents, spreadsheets, and presentations efficiently.

Student Guidance:

• Make calls to prospective students and provide basic information about study abroad opportunities.
• Answer inquiries and offer guidance on initial steps for studying abroad.

Document Management:

• Collect necessary documents from students and ensure they are complete and accurate.
• Provide collected documents to the Education Counsellor for further processing.

Data Management:

• Maintain and update online sheets and databases with student information.
• Ensure all data is accurate, up-to-date, and easily accessible for the team.