Customer Service Representative

Description:

As a Customer Support Executive at TechMatter Global, you will play a crucial role in ensuring outstanding customer experiences. We are seeking individuals with a minimum of one year of international cold-calling experience, along with excellent communication skills.

Responsibilities:

• Conduct outbound calls to international clients to promote our products and services.
• Build and maintain strong customer relationships through effective communication.
• Address customer inquiries, and concerns, and provide timely resolutions.
• Document customer interactions and maintain accurate records.
• Collaborate with the sales and support teams to meet and exceed customer expectations.
• Stay updated on our products and services to provide accurate information to customers.

Qualifications: Fresh graduates or O/A Level

• Minimum of 1 year of experience in international cold calling.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and the ability to work effectively in a team.
• Customer-focused with a problem-solving mindset.
• Ability to handle a high volume of calls with professionalism and patience.