Complaint Resolution Executive

Description:

Step into the Role of Complaint Resolution Executive at Gerry’s!

Are you ready to take on a vital role in ensuring smooth operations and customer satisfaction? Join us as a Complaint Resolution Executive and be the backbone of our daily export shipment processes.

Your day will revolve around:

• Gathering and analyzing operational reports to maintain daily export shipment data.
• Compiling monitoring sheets using advanced software tools to ensure seamless tracking.
• Keeping a close watch on all shipments until they are successfully delivered.
• Addressing exceptions promptly, ensuring timely communication with internal and external stakeholders.
• Coordinating efficiently with networks, shippers, and consignees through phone calls, emails, and EBS systems.
• Launching package collection requests via email in the Oracle system for streamlined operations.

What We’re Looking For:

• Strong communication and interpersonal skills to manage internal and external coordination.
• A sharp mind with excellent problem-solving and analytical abilities.
• Attention to detail and proficiency in organizational and tracking tools.
• Ability to thrive under pressure and meet deadlines in a fast-paced environment.

Qualification & Experience:

• Bachelor’s degree with 2-4 years of relevant experience in a similar role.