Client Support Specialist

Description:

UHF Solutions Pvt Ltd is looking for a Client Support Specialist to join our dynamic team! If you have technical expertise in banking/finance software and a problem-solving mindset, this is a great opportunity to grow your career in a client-facing role.

Key Responsibilities:

✅ Provide top-notch client support, ensuring prompt issue resolution.
✅ Diagnose, troubleshoot, and resolve software-related problems.
✅ Offer technical guidance to enhance customer experience and product usability.
✅ Manage support tickets, ensuring documentation and timely resolutions.
✅ Collaborate with internal teams to address technical concerns and improve user experience.
✅ Ensure compliance with SLAs, responding to inquiries within defined timeframes.

Candidate Requirements:

✔ 2+ years of experience in client support (preferably in a software house or banking industry).
✔ Strong knowledge of banking/finance software and related technical concepts.
✔ Excellent problem-solving and communication skills.