Call Centre Representative

Description:

The Monk Co. is seeking energetic and experienced Call Centre Representatives to join their dynamic team located in DHA Phase 5, Karachi. This full-time, night shift role is ideal for individuals with 18 to 24 months of prior US-based sales experience who are passionate about achieving targets and excelling in a goal-oriented sales environment.

As a Call Centre Representative, your primary responsibilities will include managing inbound and outbound sales calls, engaging potential clients, and driving revenue by building strong customer relationships. You’ll be working in a high-performance environment that values initiative, communication, and team collaboration.

Shift Timing:
🕗 8:30 PM – 4:30 AM (Monday to Friday)

Key Responsibilities:

• Handle inbound and outbound calls with professionalism

• Convert leads into sales by understanding customer needs

• Consistently meet or exceed assigned sales targets

• Maintain accurate and up-to-date records of interactions and transactions

• Provide excellent customer service and follow-up support

• Collaborate with team members to improve sales strategies and client engagement

Candidate Requirements:

• 18–24 months of verifiable US-based sales experience

• Excellent communication and interpersonal skills

• Strong persuasion and negotiation abilities

• Goal-driven with a self-motivated attitude

• Ability to work night shifts and thrive in a fast-paced environment

Perks & Benefits:

• Competitive salary tailored to your experience

• Career growth and internal promotion opportunities

• Positive and supportive office culture

• Convenient DHA Phase 5 location

• Work-life balance with daytime free