Description:
You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our Channels products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, Channels Tech Specialists is a consultant providing best and most efficient way for our clients to achieve quality results.
What’s In It For You
- Gets a great opportunity to talk to external clients and internal stakeholders across globe.
- Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues.
- You will work with a global Solution Architects and Sales team responsible for enterprise products like API and Xpressfeed.
- This is the place to hone your existing database and leadership skills while having the chance to become exposed to fresh and divergent technologies.
- As a critical member of the team, you will have the opportunity to collaborate with a global stakeholders and improvise the client experience.
Responsibilities
- Be a Product specialist for the Channels and provide in-depth technical assistance to clients.
- Assist in deployment and troubleshooting on-the-go.
- Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales’ opportunities.
- Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
- Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.,) to use our data and assist client with query tuning and performance improvements.
- Research and gain knowledge on the rapidly evolving product offerings.
- Assess the technical environment dynamics within the client sites that may impact product performance
- Involve in testing/user-acceptance tests of New implementations
- Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines.
Basic Qualifications
What we’re looking for:
- Bachelor's degree in Computer Science with 0-2 years of relevant experience.
- The candidate should have strong basics in all aspects of Computer Science such as Development, Database concepts, networking.
- Solid communication skills (English verbal & written)
- Good knowledge in .Net/C#/Java
- Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) & features/commands
- Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
- Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &
- Exposure to WINDOWS, UNIX or LINUX environments.
- Knowledge on DBMS concepts.
- Knowledge on cloud technologies like AWS, Snowflake, etc.,
- Quick learner and ability to grasp new technologies.
- Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills.
- Ability to keep pace with rapid changes in products.
- Willing to work in any 5 day rotational shifts.