Technical Support Specialist

Description:

Company: SREXUS
Position: Technical Support Specialist
Location: Karachi — On-site
Shift: 6:00 PM – 4:00 AM PKT
Schedule: Monday–Friday / As Scheduled
Job Type: Full-time

SREXUS is hiring a Technical Support Specialist to support US-based clients and work in a fast-paced technology environment.

Key Responsibilities:
Provide technical support via email, phone, and chat
Troubleshoot Windows and macOS systems
Resolve networking, hardware, and connectivity issues
Configure and troubleshoot routers, VPNs, and firewalls
Handle client billing, payment, and system-update queries
Document and track issues through support systems
Coordinate with senior IT teams on complex technical issues

Requirements:
2–3 years of hands-on IT support experience
Strong knowledge of Windows and macOS
Understanding of TCP/IP, DNS, VPNs, firewalls, and routers
Excellent troubleshooting and problem-solving skills
Fluent professional English
Strong customer service and communication skills
Ability to work independently during night shifts

Preferred:
Bachelor’s degree in IT/CS
IT certifications such as CompTIA A+, Network+, or Security+

What We Offer:
Opportunity to work with international clients
Exposure to diverse technologies
Supportive team and mentorship
Competitive salary and benefits
Career growth opportunities