Technical Support Specialist

Description:

🚨 WE’RE HIRING | TECHNICAL SUPPORT SPECIALIST 💻

Are you a tech-savvy problem solver who thrives in a fast-paced environment? Join our team and work with US-based clients while building your career in a dynamic technology company.

📍 Position: Technical Support Specialist
🕐 Shift: 6:00 PM – 4:00 AM PKT
📅 Schedule: Monday–Friday / As scheduled
📍 Location: Onsite — Karachi
💼 Employment: Full-time

What You’ll Do:
• Provide technical support via email, phone & chat
• Troubleshoot Windows & macOS systems
• Resolve networking, hardware & connectivity issues
• Configure and troubleshoot routers, VPNs & firewalls
• Handle client billing, payment & system-update queries
• Document and track issues through support systems
• Coordinate with senior IT teams on complex issues

What We’re Looking For:
✔️ 2–3 years of hands-on IT support experience
✔️ Strong knowledge of Windows & macOS
✔️ Understanding of TCP/IP, DNS, VPNs, firewalls & routers
✔️ Excellent troubleshooting and problem-solving skills
✔️ Fluent professional English
✔️ Strong customer service & communication skills
✔️ Ability to work independently during night shifts
Bonus: Bachelor’s degree in IT/CS + IT certifications such as CompTIA A+, Network+, or Security+.

Why Join Us?
✨ Work with international clients
✨ Exposure to diverse technologies
✨ Supportive team & mentorship
✨ Competitive salary & benefits
✨ Career growth opportunities