Technical Support Analyst

Description:

We're seeking a technical resource to join our team at Tapsys (Private) Limited. As a technical resource, you'll be a crucial part of our customer success team, providing expert assistance to our clients while utilizing your knowledge of Linux and SQL.

Responsibilities:

· Respond to customer inquiries and issues in a prompt and professional manner.

· Troubleshoot technical problems, identify root causes, and provide effective solutions.

· Collaborate with cross-functional teams to resolve complex customer issues.

· Create and maintain customer support documentation and knowledge base articles.

· Monitor and analyze customer data to identify trends and proactively address potential issues.

Qualifications :

· Bachelor's degree in Computer Science, Engineering, or a related field.

· 5 months to 1 year of experience in a customer support or technical support role.

· Proficiency in Linux systems and command line.

· Strong SQL skills, with the ability to write and optimize SQL queries.

· Excellent problem-solving and communication skills.

· Customer-focused mindset with a commitment to delivering exceptional service.

· Proven ability to work independently and in a team-oriented, collaborative environment. If you're a dedicated professional with a passion for technology, customer satisfaction, and have the skills and experience we're looking for, we'd love to hear from you.