System Support Engineer

Description:

System Maintenance and Support:

> Monitor and maintain computer systems, servers, and network peripherals.

>Install, configure, and update hardware and software as required.

> Perform regular system backups and data recovery operations.

Technical Assistance:

> Provide technical support to internal staff and troubleshoot hardware and software issues.

> Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions.

> Document and track issues, solutions, and other support activities using the company's ticketing system.

Network Administration:

> Manage and support local area networks (LANs), wide area networks (WANs), and internet systems.

> Configure and maintain network devices such as routers, switches, and firewalls.

> Ensure network connectivity and optimal performance.

> System Upgrades and Improvements.