Support Engineer

Description:

We are looking for an L1 Support Engineer with strong Azure knowledge and basic database skills to manage day-to-day operational tasks. This role focuses on cloud operations, monitoring, incident handling, and executing scripts/playbooks—not traditional desktop or IT support.

Key Responsibilities

• Handle day-to-day IT-related customer complaints and operational support tasks.
• Perform scheduled operational activities and routine tasks on cloud infrastructure.
• Monitor infrastructure capacity and system performance on Azure.
• Execute scripts and playbooks based on operational requirements.
• Generate and extract reports from MS SQL and Oracle databases.
• Track, communicate, and escalate technical issues until closure.
• Work closely with internal teams to ensure smooth operational performance.

Required Skills & Expertise

• Azure Concepts: VMs, Storage, Networking
• ITIL Knowledge: Incident, Request, and Change management
• Strong troubleshooting and analytical skills
• Experience with SQL (queries, report generation)
• Basic understanding of Oracle DB (added advantage)
• Good communication and coordination skills
• Ability to follow SOPs, playbooks, and technical processes