Senior Sales Executive

Description:

We are seeking a proactive and results-oriented Senior Sales Executive to strengthen customer relationships and implement effective retention strategies. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to identify opportunities for increasing customer satisfaction and engagement.

Key Responsibilities:

• Engage with customers to understand their needs and enhance satisfaction.

• Develop and execute retention strategies to minimize churn.

• Provide tailored solutions to address customer concerns and foster loyalty.

• Manage inquiries and resolve issues with professionalism and efficiency.

• Identify upselling and cross-selling opportunities to drive revenue growth.

• Maintain accurate customer records and analyze retention trends.

Qualifications:

• Proven experience in sales, customer service, or retention-focused roles.

• Strong interpersonal, communication, and negotiation skills.

• Ability to build lasting customer relationships and problem-solve effectively.

• Self-motivated with the ability to work independently and collaboratively.