Sales Support Representative

Description:

You’ll serve as the first point of contact for prospective students. Your job will be to educate, engage, and enroll customers into our training programs, as well as reach out to potential students, support existing inquiries and close leads. This is a high-impact role with direct responsibility for revenue generation.

Key Responsibilities:

• Handle inbound inquiries (calls, texts, emails, chat) from prospective students
• Qualify leads and explain course offerings, pricing, formats, and career paths
• Follow up with inactive leads and recover lost opportunities
• Guide students through the enrollment process and close sales

Support & Relationship Management:

• Provide support to prospective and current students with program-related questions
• Escalate technical or complex inquiries to appropriate departments
• Ensure a high standard of customer satisfaction and brand representation
• Up-selling

Qualifications:

• Proven experience in International Sales (B2B and B2C)
• Strong verbal and written communication skills
• Comfortable using CRM tools, phone systems, and email automation
• Self-motivated with the ability to work independently and hit monthly targets
• Background in Online education is a plus