Patient Support Specialist

Description:

Apax Solutions is hiring an experienced Patient Support Specialist / Clinic Coordinator to join our growing US Healthcare operations team.
📍 Location: Johar Town, Lahore – On-site
🌙 Shift: Night Shift / US Hours
💼 Experience: 1–4 Years Preferred
🎓 Medical/Healthcare Background: Preferred
🚀 Joining: Immediate
Key Responsibilities
• Handle inbound and outbound patient calls professionally
• Assist patients with appointments, scheduling, and follow-ups
• Respond to patient inquiries and provide accurate information
• Verify and update patient demographics and records
• Coordinate referrals, prescriptions, and medical records
• Follow up with patients regarding appointments and care-related matters
• Communicate with healthcare providers, pharmacies, and insurance companies when required
• Maintain accurate documentation in EMR/EHR systems
• Handle patient concerns and escalate issues appropriately
• Maintain HIPAA, privacy, and client compliance standards
• Meet daily productivity and quality targets
Requirements
• 1–4 years of experience in US Healthcare, Patient Support, Medical VA, Medical Reception, or a related role
• Medical or healthcare educational background are highly preferred
• Strong spoken and written English communication skills
• Experience with EMR/EHR systems
• Good understanding of US healthcare workflows
• Excellent communication, customer service, and problem-solving skills
• Strong computer and multitasking abilities
• HIPAA knowledge preferred
• Experience with eClinicalWorks, Athena, Tebra, Kareo, RXNT, TherapyNotes, or similar systems is a plus