Operations & Crm Data Associate

Description:

Techezm is a growing technology and operations office working with international companies across the United Kingdom and Europe. Our office supports global e-commerce operations, customer service systems, and internal business processes. We are looking for a detail-oriented Operations & CRM Data Associate to support our internal systems, data management, and operational processes.

Key Responsibilities

Accounting Support

·      Preparing invoices

·      Statement reconciliation

·      Data preparation for accounting processes & generating financial reports

Product Listing

·      Upload and manage product listings on e-commerce platforms

·      Update product information, pricing, and details when required

·      Ensure listings meet platform requirements and quality standards

Claims & Escalations

·      Assist with claims processing and issue tracking

·      Coordinate with internal teams to resolve escalated cases

·      Maintain records of claims and resolutions

CRM & Data Management

·      Enter and maintain accurate records in the company CRM system

·      Update customer data, order information, and internal records

·      Maintain structured data and ensure accuracy across systems

Team Collaboration

·      Occasionally collaborate with the Customer Service Team

·      Support operational tasks during high workload periods

Requirements

·      Strong attention to detail and accuracy

·      Excellent written English communication skills

·      Excellent understanding of Excel / Google Sheets

·      Comfortable working with CRM systems and online platforms

·      Ability to manage repetitive tasks with consistency

·      Organized and able to manage multiple tasks

Experience with e-commerce platforms, CRM systems, or accounting data entry will be a plus.