Description:
As a Customer Service Representative (CSR) – Dispatch Coordinator, you will play a critical role in supporting the daily operations of our transportation network. You will coordinate with drivers, schools, families, and internal teams to ensure students receive safe, reliable, and on-time transportation every day.
This role is ideal for someone who is highly organized, communicates effectively, enjoys solving problems, and can confidently manage multiple responsibilities under pressure.
Key Responsibilities
- Monitor and coordinate daily transportation operations for assigned routes.
- Track scheduled trips to ensure they are completed safely, efficiently, and on time.
- Maintain regular communication with drivers to provide operational support and resolve trip-related issues.
- Coordinate driver reassignments, route modifications, and transportation coverage when operational changes occur.
- Support morning and afternoon dispatch activities to ensure smooth service delivery.
- Assist with onboarding new drivers by guiding them through documentation, training, and compliance requirements.
- Follow up with drivers regarding outstanding onboarding tasks and required documentation.
- Maintain accurate records by updating internal systems and operational databases.
- Respond professionally to inquiries from drivers, school staff, parents, and internal departments.
- Escalate operational issues promptly and collaborate with the operations team to implement effective solutions.
- Assist with scheduling, dispatch coordination, and administrative tasks while maintaining accuracy.
- Contribute ideas and initiatives that improve operational efficiency and customer satisfaction.
Required Qualifications
- Bachelor's degree preferred (relevant work experience may be considered in place of a degree).
- 1–3 years of experience in customer service, dispatch, transportation, logistics, operations, or a related field.
- Excellent verbal and written English communication skills.
- Strong organizational and multitasking abilities.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Strong analytical, problem-solving, and decision-making skills.
- Proficiency in Microsoft Office and Google Workspace.
- Comfortable learning and using dispatch, scheduling, CRM, and communication software.
- Professional, dependable, detail-oriented, and customer-focused.