HR Manager

Description:

FlowDesk BPO runs sales and operations teams in Karachi for UK food delivery and hospitality clients. We’re 15 people, growing every month, and HR has become a full senior role. I’m hiring the person to own it.

What you’ll own

• Recruitment: building a pipeline of strong English-speaking sales talent, screening, interviewing, offers. We hire monthly.
• Onboarding and offboarding, including the joiner/leaver process our clients audit
• Payroll inputs and monthly commission calculations
• Contracts, records, attendance, leave, performance and probation
• Retention: exit and stay interviews, and telling me what the floor actually thinks
• The people side of our client security requirements
• Implementation of HR softwares

Who I’m looking for

• 5+ years HR in a BPO or call centre, at least 2 as a manager
• A real network in Karachi’s BPO talent market: you know where the good callers are and they take your call
• Excellent spoken and written English. You’re the first person every candidate meets and you’ll deal with UK clients.
• Organised, discreet and comfortable with numbers.
• You’ve worked with a UK, US or European client before, or you know what one expects