Customer Support Executive

Description:

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

• Handle customer queries through live chat and calls

• Resolve customer concerns professionally and efficiently

• Provide accurate information about products and services

• Maintain records of customer interactions

• Escalate complex issues when required

• Meet service quality and customer satisfaction targets

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

• Good verbal and written communication skills

• Strong customer service and problem-solving abilities

• Comfortable handling both chat and call support

• Fresh candidates are welcome to apply

• Previous customer support/call center experience is a plus

• Should be open to rotational shifts as needed