Description:
Responsibilities:
- Manage daily operations of the CCaaS platform, including monitoring, troubleshooting, and system updates.
- Analyze and resolve technical issues while identifying long-term solutions and performance improvements.
- Collaborate with customers and vendors, providing technical support, guidance, and product-related issue resolution.
- Monitor system alerts and alarms, ensuring compliance with data security, privacy standards, and performance metrics.
- Administer Linux and Windows servers, API integrations, and manage network-related configurations.
Qualifications:
- Certification in CCaaS platforms (e.g., NICE CXone, Genesys).
- Hands-on experience with NICE CXone Studio and associated features (ACD, IVR, Auto Dialer, OmniChannel, WFM, etc.).
- Strong knowledge of Linux Administration, networking protocols (TCP/IP, DNS, DHCP, SMTP), and cloud technologies.
- Experience with monitoring tools (SolarWinds, Nagios) and service provisioning.
- Excellent problem-solving, analytical, and communication skills.
- Ability to handle high-pressure environments and work effectively in shifts (24x7 availability).
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Organization
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Ufone 4G
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Industry
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Engineering Jobs
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| Occupational Category |
CCaaS Engineer |
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Job Location
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Lahore,Pakistan |
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Shift Type
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Morning |
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Job Type
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Full Time
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Gender
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No Preference
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Career Level
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Intermediate
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Experience
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2 Years
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Posted at
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2025-03-24 6:52 am
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Expires on
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2026-01-07
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