Care Coordinator

Description:

📢 Progressive Resource Group is Hiring!

Position: Caregiver Scheduler – US Home Healthcare
📍 Location: Gulberg, Jail Road, Lahore (On-site)
🕔 Shift: Monday to Friday | 6:00 PM – 3:00 AM (PK Time)

About the Role:

We are looking for a Scheduler / Care Coordinator to manage caregiver scheduling for our US home healthcare operations. You will keep schedules accurate, fill open shifts quickly, and make sure clients receive reliable, quality care.

Key Responsibilities:

Manage daily caregiver scheduling, including call-outs and shift coverage
Match caregiver assignments to client needs
Prepare and distribute monthly client schedules
Keep schedules accurate and up to date in the system
Handle incoming and outgoing calls to fill open shifts
Communicate effectively with clients, caregivers, and internal teams
Monitor caregiver performance to ensure quality service
Collect and review client feedback to improve service delivery

Requirements:

Experience in scheduling or care coordination (healthcare / home care preferred)
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Excellent organizational and problem-solving skills
Strong attention to detail and a customer-focused mindset
Familiarity with scheduling or HR software is a plus

Benefits
✅ Free company meals (Mon-Fri) from Day 1
✅ US holidays with fixed weekends from Day 1
✅ No rotational shifts
✅ Medical insurance after probation
✅ Fuel card after probation
✅ Paid leaves after probation
✅ Annual leave encashment
✅ Annual company tours