Description:
We support US-based physicians caring for patients in hospitals, Skilled Nursing Facilities (SNF), Assisted Living Facilities (ALF), and home-based/telehealth programs. As a Back-End Support Executive, you will work the night shift to review patient information across multiple EHRs, prepare concise clinical notes, and escalate priority issues to the on-call US doctor in real time (primarily via Google Chat voice/text).
Key Responsibilities
- Chart Review & Data Abstraction
- Review admission notes, progress notes, vitals, I/O, labs, imaging, and orders across different EHRs.
- Track trends in vitals, labs, and test results (e.g., BP/HR/SpO₂, CBC/CMP, troponin, INR, A1c, renal panel).
- Clinical Documentation
- Draft clear clinical notes in the EHR aligned to patient condition and physician directives.
- Add encounter information and update problem lists/medication lists/allergies after physician visits.
- Maintain accurate time-stamped logs of all actions taken and communications sent/received.
- Triage & Escalation
- Prioritize and escalate abnormal findings to the US physician according to the escalation matrix (e.g., critical labs, significant vitals deviation, rapid clinical changes).
- Summarize cases succinctly (chief issue → pertinent findings → objective data → current status → requested action).
- Communication
- Work directly with US physicians via Google Chat (voice notes + text); capture and implement instructions precisely.
- Coordinate with internal teams to resolve EHR access issues, missing data, or documentation gaps.
- Compliance & Quality
- Adhere to HIPAA/PHI confidentiality, organizational SOPs, and documentation standards.
- Meet SLAs and quality targets for accuracy, completeness, and turnaround time.
Required Qualifications & Skills
- MBBS (mandatory).
- Comfortable working night shifts aligned to US hours.
- Strong grasp of medical terminology, clinical reasoning, and basic interpretation of vitals/labs.
- Excellent written and verbal communication in English; crisp, structured clinical summaries.
- High attention to detail, reliability, and sound decision-making under time constraints.
- Hands-on with EHR systems (any), Google Workspace (Docs/Sheets), and Google Chat.
- Fast, accurate typing; disciplined task tracking and follow-through.