Description:
We are seeking a Walmart Account Management Specialist from Pakistan to join our dynamic team at SellerPlex. The chosen candidate will play a vital role in managing our Walmart accounts, ensuring optimal customer service and quality product listings.
Requirements:
- Experience in Walmart Ongoing Account Management.
- Familiarity with Walmart's WFS fee structures and reconciliation processes.
- Background in Walmart PPC Management.
- Detail-oriented and highly organized.
- Exceptional communication and customer service skills.
- Proactive problem solver.
- Ability to work effectively under the guidance of the Account Manager.
Responsibilities:
- Handle daily customer service tasks including creating response templates for FAQs, answering customer messages, and tracking received messages.
- Conduct daily checks on product listings for quality, ensuring product detail pages adhere to shipping standards and resolve listing issues.
- Audit Listings WFS Fees and handle discrepancies with Walmart Seller Support.
- Monitor and reconcile WFS Missing units from Inbound Shipments.
- Oversee WFS Lost and Damaged units reconciliation and create reimbursement cases.
- Manage product replacements and refunds for defective or damaged products.
- Address customer issues, offer issue pattern analysis, and answer Walmart On-page Questions.
- Monitor Seller Scorecard notifications daily and create Seller Support cases as needed.
- Handle shipment management including inventory replenishment and inbound shipment tracking.
- Produce and maintain Spec Sheets, including error checks and Seller Central uploads.
- Manage Walmart PPC campaigns, including audit, setup, optimization, and monthly reporting.