Virtual Assistant

Description:

Care Genix Solutions is Hiring!!

We are looking to hire a Virtual Assistant – Front Desk Officer (VA) to join our Karachi team.

Job Title: Virtual Assistant – Front Desk Officer (VA)
Experience: 1–2 years in a Front Desk (Virtual) or similar role, with exposure to patient scheduling, referrals, and authorizations
Location: Cherry’s Plaza, DHA Phase 2, Karachi
Salary: Market Competitive + Fuel Allowance

Key Responsibilities:
• Manage patient scheduling, including rescheduling, and appointment confirmations
• Handle inbound and outbound calls, addressing patient queries professionally
• Coordinate with healthcare providers and internal teams for smooth appointment flow
• Maintain accurate patient records and ensure proper documentation
• Perform insurance verification and assist with prior authorization processes

Requirements:
• 1–2 years of relevant experience in a similar role
• Strong communication and interpersonal skills
• Hands-on experience with insurance verification and prior authorizations
• Ability to multitask and work efficiently in a fast-paced environment