Tsr

Description:

• Prompt chat & email responses to customers

• Provide real-time support and ensure customer satisfaction

• Document each customer’s question or problem as well as the resulting answer or solution

• Email coordination with customers

• Escalating to relevant team(s) internally and/or externally

• Customer-centric & Problem-solving attitude

• Extremely detail oriented and highly organized

Additional Skills:

• Knowledge of email setup

• Hosting handing

• DNS knowledge

• PC and laptop troubleshooting