Telesales Representative

Description:

Key Responsibilities:

• Make outbound calls to potential customers and follow up on leads.
• Handle inbound customer inquiries with professionalism and a solution-oriented approach.
• Provide information about products, services, and promotions.
• Identify and understand customer needs to offer tailored solutions and drive sales.
• Achieve and exceed monthly sales targets and KPIs.
• Maintain accurate records of customer interactions in the CRM system.
• Resolve customer complaints or concerns in a timely and efficient manner.
• Ensure high levels of customer satisfaction and build long-term relationships.
• Collaborate with the team to share insights and improve processes.
• Adhere to company policies, procedures, and regulatory requirements.