Description:
Introduction: We are seeking a skilled and detail-oriented Telecommunication Specialist to join our team. The ideal candidate will have experience in managing and maintaining telecommunication systems, troubleshooting communication issues, and ensuring reliable service for our organization and clients.
Key Responsibilities:
- Install, maintain, and upgrade telecommunications systems, including phone systems, internet, and communication networks.
- responsible for managing both inbound and outbound telecommunication tasks.
- Monitor system performance to ensure high availability and optimal performance.
- Provide support to end-users, troubleshooting problems related to phone systems, internet connectivity, and data transmission.
- Collaborate with vendors, contractors, and third-party service providers to ensure the timely delivery and installation of telecommunication systems.
- Conduct regular testing and audits of telecommunication systems to ensure compliance with standards and specifications.
- Create and maintain documentation on telecommunication infrastructure, configurations, and procedures.
- Provide training and technical support to staff on telecommunication systems and new technologies.
- Stay up-to-date with industry trends and emerging technologies in telecommunications.
Skills and Qualifications:
- Intermediate (or equivalent work experience).
- Proven experience in telecommunications systems maintenance and support.
- Strong knowledge of voice, data, and video communication systems.
- Proficiency in networking, IP telephony, and wireless communication technologies.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills to interact with users, management, and vendors.
- Ability to work independently and as part of a team.