Technical Support Team Lead

Description:

We're hiring a Team Lead – Technical Support in Karachi!

• Location: Karachi
• Shift Timings: Rotational
• Experience: Minimum 1 year in a technical support role
• Qualification: Bachelor’s degree in Telecommunication, Computer Science, or a relevant technical field

Note: Mention “Team Lead – Technical Support – Karachi” in the subject line.

Job Specifications and Duties:
• Excellent written and verbal communication skills
• Strong technical knowledge with the ability to resolve complex issues
• Handle escalated calls and customer concerns effectively
• Lead and motivate the team to achieve targets
• Monitor and manage team KPIs for optimal performance
• Ensure high standards of customer service are maintained